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Support

Complete Life Safety Platform - Veteran Owned

Contact Us

General Support

For app questions, feature requests, or technical issues:

support@shield.app

Privacy Inquiries

For privacy-related questions or data requests:

privacy@shield.app

Business & Enterprise

For enterprise accounts, partnerships, or bulk licensing:

enterprise@shield.app

Frequently Asked Questions

What devices does SHIELD detect?

SHIELD detects Apple AirTags, Tile trackers, Samsung SmartTags, Chipolo, and other Bluetooth-enabled tracking devices.

Does SHIELD work without internet?

Core features like tracker detection and SmokeGuard work offline. SafeWalk and Community Alerts require an internet connection.

How do I cancel my subscription?

Subscriptions are managed through your App Store or Google Play account. Go to Settings > Your Name > Subscriptions to manage or cancel.

Is my data secure?

Yes. Most data (Bluetooth scans, audio analysis) stays on your device. Data in transit is encrypted. We never sell your information.

Why does SHIELD need location access?

Location is required for SafeWalk journey monitoring and to display community alerts in your area. You can disable location access in your device settings.

Emergency Disclaimer

SHIELD is a supplementary safety tool. In any emergency, always call 911 or your local emergency services directly. Do not rely solely on this app for emergency response.

Veteran-Owned Business